Budgetary Benefits

Management Benefits

Geographic Benefits

Reliability Benefits

Risk Benefits

CPE Benefits

Geographic Benefits

Cohesive Number Plans

• Number plans allow disparate locations to appear as one cohesive company
• Interesting Factoid: 10-12% of all telecom charges are in error. 85% of these are in the telecom provider’s favor (Source: Gartner)
• Internally, cohesive number plans simplify dialing: avoid multiple area codes; avoid multiple prefixes
• Cohesive number plans help all employees feel a part of the central location
• Reduce number changes and reassignments as staff move between offices since area codes and numbers aren’t tied to physical locations

Abbreviated Dialing Across Offices

• Simplified extension dialing to reach employees no matter where their office is located

Minimal cost for calls between offices

• Minimal (often zero) usage charges for calls between offices regardless of location (Note: Typically, 30-50% of all business calls are intra-company)

Mobility

• Enable telecommuters to work from home with the same features and functions as if they were in the office (e.g., intercom, pickup, hunt group, call center etc.)
• Telecommuters participate in the cohesive number plan
• Road-warriors become more reachable and effective through Find-Me, Remote Office and Web Portal utilization

Features operate seamlessly across geographically distributed offices

• Voicemail Forwarding and Distribution Groups
• Forward voicemail messages to anyone within the company regardless of location
• Create distribution groups that include members from any geographic region
• VALUE:
• Saves the time of creating multiple messages for multiple voicemail systems
• Ensures that everyone receives the same message (accuracy)
• Hunt Groups and ACD/Queues
• Build hunt groups or call centers that contain members from any office (or even working from home)
• VALUE:
• Reduces the risk of no-coverage due to local weather, traffic etc by distributing staff and/or enabling work-at-home
• Enables longer call center hours through “follow-the-sun” techniques (e.g., distribute staff across time zones)
• Reduces the cost of call centers (especially seasonal call centers) by allowing operators to work from home or any other location where there is available space Retain employees, even if they move.
• Corperate Directories
• Corporate Directory contains current contact information for all employees from all locations
• VALUE:
• Improves communications
• Reduces paperwork and administrative expense of compiling and publishing directories for different locations

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